Refund policy
Return & Refund Policy – Leclair & Co.
At Leclair & Co., we want every customer to feel confident about their purchase.
If there is an issue with your order, we are here to help you quickly and professionally.
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### **Returns Eligibility**
Returns are accepted within **30 days** of delivery.
To qualify for a return:
– The item must be unused
– The item must be in original condition
– The item must include all original packaging (if applicable)
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### **We accept returns in these situations**
– Defective or damaged item
– Wrong item received
– Item not as described
If your item arrived damaged or defective, please email us within **7 days** of receiving it.
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### **How to Start a Return**
Contact us at support@leclairandco.ca** with:
– Your order number
– A brief description of the issue
– Photos of the product (if damaged or incorrect)
We will reply with return instructions.
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### **Return Shipping Costs**
Return shipping fees are:
– **Paid by Leclair &Co.** for defective or incorrect items
– **Paid by the customer** for all other returns (change of mind, wrong size, etc.)
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### **Refunds**
Once we receive and inspect the returned item, we will:
– Approve or deny the refund
– Notify you by email
Refunds are issued to your original payment method.
Please allow 3–10 business days for the refund to appear depending on your bank.
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### **Non-Returnable Items**
– Items showing signs of use
– Items returned without authorization
– Final sale items
– Personalized or modified items (if applicable)
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