Shipping policy

**Shipping Policy – Leclair & Co.**

Thank you for shopping with Leclair & Co..  
Below is all information regarding processing, shipping times, tracking, and delivery expectations.

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### **Order Processing**
All orders are processed within **1–3 business days**.

During peak periods or holidays, processing times may be slightly longer.

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### **Shipping Times**
Our products are shipped directly from our trusted fulfillment partners.

Estimated delivery times:

**Canada:** 5–11 business days  
**United States:** 7–15 business days  
**International:** 10–20 business days  

Shipping times may vary based on your location, customs clearance, and carrier operations.

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### **Tracking Information**
Most orders include a tracking number.  
Tracking becomes active once the carrier scans the package.

If you have not received tracking information within **5 business days**, contact us at:  
** support@leclairandco.ca**

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### **Customs and Import Fees**
International orders may be subject to customs fees or import taxes depending on your country.  
These charges are the customer’s responsibility.

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### **Wrong or Incomplete Address**
Please verify your address carefully.  
If a package is returned due to an incorrect address, reshipping fees may apply.

Leclair & Co. is not responsible for deliveries made to incorrect or incomplete addresses entered by the customer.

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### **Lost or Delayed Packages**
If your package is significantly delayed or appears lost:

1. Contact us  
2. We will open an investigation with the carrier or supplier  
3. We will provide a solution once the investigation is complete

We always do our best to assist you.

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### **Damaged Items**
If your order arrives damaged, email us at:  
📧 **support@leclairandco.ca**  
Include your order number and photos of the damaged item.

We will issue a replacement or refund when applicable.

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### **Contact**
For all shipping-related questions:  
📧 **support@leclairandco.ca**